Frequently Asked Questions
Everything you need to know about our handcrafted home decor and millwork pieces.
What materials do you use for your millwork designs?
We use premium, sustainably sourced hardwoods and high-quality finishes to ensure every piece is both durable and aesthetically pleasing.
How long does it take to process and ship my order?
Standard orders are typically processed within 3-5 business days. Custom millwork pieces may take 2-3 weeks to craft before shipping.
Do you offer international shipping?
Yes, we ship our products worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
Can I request a custom size or design?
Absolutely. We specialize in bespoke creations. Please contact our design team through the 'Custom Order' page to discuss your specific requirements.
What is your return policy?
We accept returns on standard items within 30 days of delivery. Please note that custom-made or personalized orders are non-refundable unless they arrive damaged.
How should I care for my wood products?
To maintain the beauty of your wood pieces, dust regularly with a soft cloth and avoid harsh chemicals. We recommend applying a wood-safe conditioner every 6-12 months.